Working with a client is an important part of many different trades. Successfully working with clients will create trust, generate more business and lead to more income for your company.
Here are our tips that you should follow when working clients:
Get to know your client
No two clients are ever the same. Find out more about your client by conducting research on them and their business. Getting to know your client better will give you an indication on how they like to operate, what their personality is like and what their expectations may be. If you’re working with a number of different clients then you have to be flexible, as they’ll all have different ways of working. This will lead to a better working relationship, and better results.
Get the client involved with the process
Making the client feel more involved with the project will build a trusting relationship, which could lead to a long term working relationship in the future. If your client pitches you a few ideas on the project, show them how you’ve incorporated that into it, or why you chose to leave their ideas out.
Set deadlines and goals
Agree to a deadline with your client before you start the project. Be realistic and honest with them, especially if they’ve set a deadline that’s unrealistic. Remember, setting deadlines and goals works both ways. Make sure you set dates for your client to give you appropriate feedback on your progress so far so you can keep the project on track.
Always remain professional
This covers everything from the way you dress and present yourself, to the way you communicate in a written and spoken manner, and your ability to reach deadlines set by the client. Treat clients how you would like to be treated, as being unprofessional can reflect badly on you and your business.
Maintain a relationship with the client
If you’ve done a great job and the client is satisfied with your work then maintain a relationship with them. They’ll trust you with any future projects they may have, which means more business for you and your company.
Do you have any tips for working with clients? Let us know in the comments below!